Shipping

1. What countries do you offer free worldwide shipping to?

We offer free worldwide shipping to nearly every country across the globe.

2. How long does it typically take for an order to arrive once it has been shipped?

Once your order has been shipped, it typically takes between 10 to 20 business days for delivery. However, actual transit time may vary depending on your location, customs procedures, and other factors beyond our control. Please allow additional time during busy seasons and unforeseen circumstances.

3. Will I receive a tracking number for my order, and if so, when can I expect to receive it?

Yes, tracking numbers will be provided for all orders as soon as they are shipped. Please note that there may be occasional delays beyond our control, such as postal delays or customs inspections. We appreciate your patience and understanding in such situations.

4. What should I do if my order is lost in transit or held at customs?

Rest assured, each order is sent with insured shipping and handling to minimize the risk of loss. If your order encounters any issues such as being held at customs or lost in transit, please contact us at officialfirebicycle@gmail.com. We'll work to resolve the issue promptly, potentially sending a replacement with priority shipping and full tracking.

Refund

1. What is the timeframe for initiating a return and requesting a refund?

You have 30 calendar days from the date of purchase to return the product and request a refund. To be eligible for a refund, the product must be in the same condition as when you received it and undamaged.

2. How long does it typically take to receive a refund after returning a product?

After we receive your returned item, our team will inspect it. Once approved, we will initiate the refund process. Refunds are issued to the original payment method used during the purchase. For credit card payments, please allow 5 to 10 business days for the refund to reflect on your credit card statement.

3. What happens if the product is damaged or if I initiate a return after the 30-day window has passed?

If the product is damaged upon return or if the return is initiated after the 30-day period, you will not be eligible for a refund. It's essential to ensure that the product is returned within the specified timeframe and in its original condition to qualify for a refund. If you have any further questions or concerns, please don't hesitate to contact us for assistance.

Privacy

1. What type of personal information do you collect, and how is it used?

We may collect personally identifiable information such as your name, email address, and phone number to provide and improve our services. This information is used to contact or identify you and may be utilized for purposes such as communication, marketing, and analytics in accordance with our privacy policy.

2. How do I opt out of receiving text marketing messages and notifications?

To opt out of receiving text marketing messages and notifications, simply reply with STOP to any mobile message sent from us or use the unsubscribe link provided within our messages. You can also text HELP to the number you received the messages from for assistance. We respect your preferences, and you can opt out at any time.

3. How do you ensure the security of my personal information?

While we strive to use commercially acceptable means to protect your personal information, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. We implement various security measures to safeguard your data, but we cannot guarantee its absolute security. We continuously monitor and update our security protocols to minimize risks and protect your privacy. If you have any concerns about the security of your information, please contact us for further assistance.